WHEN WILL MY ORDER ARRIVE? 

 

At LeahIdeas.com, we offer FREE shipping to over most countries in the  European Union and Schengen countries, the United Kingdom, United States, and Australia. This is made possible thanks to our business collaborations with trusted production partners located in the  The United Kingdom, Germany, Poland, Latvia, the United States, and Australia. We ship directly from these facilities depending on product availability, design, and size to ensure the fastest and most efficient delivery.

SHIPPING METHODS:

We use reliable international carriers to ensure safe and timely delivery of your order. Depending on the destination and size of the package, shipments may be handled by FedEx, UPS, DHL, or DPD. We select the most appropriate shipping partner based on your location to provide the best possible service across the United States, the United Kingdom, Australia, and European countries within the Schengen Area.

SHIPPING TIMES:

To most major countries, it typically takes 7-12 days for an order to reach its destination. This includes product preparation, packaging and processing. Exact delivery times will vary, but our goal is NOT to exceed 20 days. Proof of that are our customers reviews.

Estimated shipping times are as follows. We also provide estimated delivery dates on every product page on our website.

Location	Estimated Shipping Time*
The United States	4-7 Business Days
Canada	6-9 Business Days
United Kingdom	4-9 Business Days
Rest of Europe	4-7 Business Days
Australia, New Zealand	6-10 Business Days
Mexico, Central America, South America	N/A

* Estimated shipping times DO NOT include processing. Processing typically takes 3-5 business days in total.

NEXT-DAY DELIVERY:

If you are interested in next-day shipping, please contact us at info@leahideas.com so we can evaluate the available options based on your destination country. Please note that next-day shipping usually involves higher costs and applies only to the delivery time, not to the processing or production time. We partner with trusted carriers such as FedEx, DHL, UPS, and DPD.

ORDER TRACKING:

Once your package(s) leave the warehouse, we'll send an automated email with tracking information related to your order. Simply click on the tracking number(s) for the latest updates about your package(s). If you haven't received tracking information within 5 days, please contact us so we can check the status of your order.

You will be receiving tracking emails containing the most updated status of your package.

Please keep in mind, it can take 2-5 business days for the tracking information to be updated within a shipping carrier's system. If there is no information available about your order after receiving your tracking number, please give it several more days.

If your order was dispatched more than 5 business days ago and there is still no information about your shipment, please contact us so we can look into it further.

MULTIPLE PACKAGES:

It's always our goal to ship your items together; however, we keep our prices low by partnering with multiple suppliers to provide the best possible pricing. In some cases your items will be shipped together, other times they'll be shipped separately.

With some orders, we ask the warehouse to split the items to eliminate the risk of custom or import charges. Depending on the location, this often means that larger orders will be broken up in to separate packages.

Not only does this help to avoid unexpected import charges, but it also means that your packages will show up more quickly.

CUSTOMS:

All taxes, VAT, and duties (including GST for Australia) are included in the price shown at checkout. If you receive an invoice for any customs fees or import taxes upon delivery, please contact us immediately at info@leahideas.com and send a picture of the invoice — we will arrange the payment directly.

In the rare case that such charges are mistakenly applied, we will take care of it for you. Your satisfaction is important to us, and we aim to ensure a smooth and transparent experience with no hidden fees.

If you have any concerns or questions about shipping, customs, or fulfillment, please don’t hesitate to reach out.

Receiving the Wrong Canvas – Important Guidelines

In the rare event that you receive an incorrect canvas, we kindly request that you do not open or unroll the package. Please keep it in its original packaging and notify us immediately so we can arrange for a pickup and resolve the issue promptly.

If the incorrect canvas is opened or unrolled, a 35% restocking fee will be applied to cover the costs associated with repackaging, handling, and restoring the item.

We appreciate your understanding and cooperation in helping us ensure a smooth and efficient resolution for all orders.

For any further assistance or questions, please contact our support team at info@leahideas.com